To comply with traceability rules, each user must have their own user account. If you want to group several persons on the same account, create a user community.
To make it easier to create and manage user accounts you can predefine rights on per user category basis in “user profiles”. Then, instead of specifying for each account which actions the user will be allowed to perform, you will simply need to select the appropriate profile for the user. And if you need to adjust the rights in the profile for a specific user, you customize them for the user (provided that you this right). So, before creating user accounts, define the necessary profiles.
When Nexus is accessible from Nexus Platform, user management is partly delegated to Runtime.
To access user management, click on Administration from navigation menu of the Runtime, then on Directory and Users tab.
Create a user account
Fill out general informations
General information are managed by Runtime. For more information, refer to the user manual Runtime > Users management.
Define user rights
User rights are managed by Runtime. For more information, refer to the user manual Runtime > Users management.
For more information on User rights of Nexus, refer to Manage user rights
Associate users with communities
The association of a user with Nexus communities is managed by Runtime through the association of a user with a service for which the Nexus application has been activated
For more information on the association of services with a user, refer to the user manual Runtime > Users Management.
For more information on communities of Nexus, see the page Manage user communities
Define the visibility of cases
You can define the user’s level of visibility so that they are chosen as the recipient of a case. If the user is not visible, it is not possible to send them cases. However, they will be able to receive them if they are part of a community that can receive them.
Enter addresses for notifications
In the Notifications for cases section, specify the email(s) to use to send notifications to the user for each case they send or receive. Then, the user will not have to log into Nexus to check if their cases were sent successfully or if they have received new cases.
Remove a user account
You can remove a user’s account, but their cases are always present and accessible to the administrator or anyone else wha has access to all cases.
Removing a user in Nexus can be done by removing their user account in Runtime or by removing all their rights linked to the Nexus application.