Studies
I want to create a case from a study, but I can’t find the study.
If the study is not available on the Studies page, it might be stored somewhere else: on the PACS or in a folder. You simply need to import the study into Nexus by clicking the Add studies button on the Studies page. Search for the study on the From PACS or From a folder tab, select it, and then click the Create case button, and select the type of case you want..
Cases
I want to send a case to several contacts, but a message shows up saying that I can select one contact for this type of case.
Certains types of cases may be limited to a single contact.
I want to create a case from a study, but I can’t find the study.
If the study is not available on the Studies page, it might be stored somewhere else: on the PACS or in a folder. You simply need to import the study into Nexus by clicking the Add studies button on the Studies page. Search for the study on the From PACS or From a folder tab, select it, and then click the Create case button, and select the type of case you want.
How can I verify that the study or case that I just sent has been received successfully?
This piece information is recorded in the notifications area. To access this area click the bell icon. If you have sent a case, it will display on the Uploads page.
When I print a case, the Internet address (URL) of the case is also printed. How can I not print it ?
In your Web browser File menu, click Page Setup. In the Headers & Footers section (on the Margin & Header/Footer tab in Firefox), select -Blank- instead of URL, and then click OK..
Videoconference
I would like to organize a videoconference, but I do not see the icon that allows access to this function.
You need to have the right to organize videoconferences. Also, the feature might not be included in your version of Nexus. It is an optional feature.
I cannot find in the directory the contact I want to invite to a videoconference even though I can send them cases.
The contact isn’t visible in the directory because they’re not allowed to participate in videoconferences.
Support
I have a technical question. Who should I contact ?
E-mail your question to Support: support.team@enovacom.com. Please indicate “Nexus: Technical question” in the subject of your message.
I have a question related to the protection of Personal Data, who should I contact ?
Any request relating to Personal Data may be sent to the Data Protection Officer designated by the Company by email to obs.francedpo@orange.com or by post to Orange Business Services SA, 1 Place des Droits de l’Homme, TSA 20005, 93579 La Plaine St Denis CEDEX, to the attention of the DPO, identifying oneself precisely with a copy of a current identity document (identity card or passport).