Features
I can’t access the desired page
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Check whether you can access the page via the navigation menu (cf. Getting started ).
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If it works, you can configure your home page in the user preferences ( cf. Getting started).
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Log in with a strong authentication mode. You may only be able to access the page if you are logged in with strong authentication (cf. Authentication).
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Contact your administrator to check your account’s configured rights.
In the administration section, can I use the user import feature to update users?
No. Currently, the user import feature can only be used to create or integrate users. In the CSV file, if you include a user who already exists in the establishment, an error will be returned during the import and the user will not be updated.
Box
I have a box, where should I authenticate ?
If you have a box, you can access the product via two links:
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On central platform, via the platform link
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On your box, via the link specific to it
Some applications installed with your box (exemple: Nexus) require you to be authenticated on the box to access their functionalities.
Pro Santé Connect
For any question relating to Pro Santé Connect, refer to https://esante.gouv.fr/offres-services/e-cps/faq-e-cps
To access the Nexus Runtime by authenticating through Pro Santé Connect, the national healthcare professional identifier must be entered in the user profile (refer to (3.1-en) Users management).